GridinSoft Threat Intelligence
supporttool.exe threat report
GridinSoft Anti-Malware detection
Detected by GridinSoft before you download
The current ThreatInfo record shows this exact file hash detected as Risk.NetSupport. Download GridinSoft Anti-Malware to scan the device, confirm whether this file is present, and remove the detected object if it is found.
- Detection name
- Risk.NetSupport
- Recommended action
- Scan and remove
- Last analysis
- 2025-11-13 23:01:13 (6 months ago)
- File hash
- 02738c3a0986fc5aecc197c6784e630e
Why it matters
Why GridinSoft flags this file
GridinSoft identifies the sample as Risk.NetSupport, part of the Risk threat category.
Riskware and dual-use utilities that may be legitimate but require careful review. Related Risk reports help compare this file with nearby detections, publishers, and hashes.
First seen 2025-11-03 23:01:56 (6 months ago); latest analysis 2025-11-13 23:01:13 (6 months ago).
Company metadata: NetSupport Ltd. Product metadata: NetSupport Manager.
Signed by NetSupport Ltd. The signature is reported as valid, but signed files can still be bundled or abused.
ThreatInfo has seen this file in user or system paths listed below. Unexpected locations increase the need for local verification.
Recommended action
What to do next
- Compare the MD5 above with the file found on the device.
- Check whether the file appears in the observed locations or under one of the alternate names.
- Run GridinSoft Anti-Malware to confirm the detection and remove the file if it is present. Review the Risk category for related samples and common context.
File context
supporttool.exe is a Windows file recorded in the ThreatInfo database. It is associated with NetSupport Manager. The reported company name is NetSupport Ltd. The current detection status is Risk.NetSupport, based on the latest analysis from 2025-11-13 23:01:13 (6 months ago). ThreatInfo groups this verdict with Risk reports for broader family-level investigation.
If supporttool.exe appears on your computer unexpectedly, treat it as suspicious. Check its location, digital signature, and recent system changes before allowing it to run. A full anti-malware scan is recommended when this file is detected as Risk.NetSupport.
File Details
| Product Name: | NetSupport Manager |
| Company Name: | NetSupport Ltd |
| MD5: | 02738c3a0986fc5aecc197c6784e630e |
| Size: | 1 MB |
| First Published: | 2025-11-03 23:01:56 (6 months ago) |
| Latest Published: | 2025-11-13 23:01:13 (6 months ago) |
| Status: | Risk.NetSupport (on last analysis) | |
| Analysis Date: | 2025-11-13 23:01:13 (6 months ago) |
Detection screenshot
The screenshot is a visual record of a GridinSoft Anti-Malware detection for this sample. Use the hash and metadata above as the primary identifiers when comparing the file on your system.
Overview
| Signed By: | NetSupport Ltd |
| Status: | Valid |
The signature on supporttool.exe is reported as valid. A valid signature helps confirm publisher identity, but it does not automatically make the file safe if the installer was bundled, abused, or downloaded from an untrusted source.
Common Places:
| %programfiles%\netsupport |
ThreatInfo has observed supporttool.exe in the locations listed above. Files found in temporary folders, user profile folders, startup locations, or unusual application directories should be reviewed more carefully than files installed under a known program directory.
Geographic signal
Observed country distribution
ThreatInfo has seen supporttool.exe across 1 countries. Use this signal to compare local evidence with where the sample is most often reported.
The strongest geographic signal for this file is Vietnam with 100.0% of observed hits. Geographic distribution can help identify targeted campaigns, regional software bundles, or where a file is most commonly reported.
OS Version:
The most common operating system signal for supporttool.exe is Windows 10 with 100.0% of observed hits. If your system differs from the common profile, check whether the file was introduced by a specific installer, archive, or removable device.
Analysis
supporttool.exe is identified as pe for 32-bit systems. The subsystem is Windows GUI. PE header values are useful for triage, especially when they do not match the expected publisher, product, or release timeline.
PE Sections:
Section layout highlights raw-size concentration, repeated names, packer markers, and hashes that can be compared across related samples.
26e3cc7be0747f5b6c4f539eb89fba59
6566c09e14bd1dc020ce888d155b5ad5
d881ad93d18d827fb3bfbb73e017d4a2
3afcf4806f02ca06d6a0729b9cdc5777
8bf7479f7aa96045aac74ce97b7bb1c2
PE section names and hashes can reveal packing, injected resources, or unusual build artifacts. Sections with uncommon names, very large raw data, or hashes that differ from a trusted copy deserve additional review.
Report conclusion
GridinSoft detects this file as Risk.NetSupport
This report identifies supporttool.exe by MD5 02738c3a0986fc5aecc197c6784e630e. It is part of the Risk report group. If the same file is present on your device, scan the system and remove the detected object after confirming the hash and location.