GridinSoft Threat Intelligence

req_support_sw_8331D754A83C411E9444AA73BB7FAA3B.ex file report

Under review File reputation report
MD5 5caa0990a17542f5d912877842bff465
Latest seen 2024-03-25 23:02:34 (2 years ago)
First seen 2020-03-13 05:06:05 (6 years ago)
Size 54 KB
Publisher Flexera Software, Inc.
Product InstallShield
Signed by SPAMfighter ApS

Why it matters

Evidence available for this file

Detection

No final classification is available yet.

Category context

Potentially unwanted programs, bundlers, installers, and utilities with intrusive behavior. Related PUP reports help compare this file with nearby detections, publishers, and hashes.

Timeline

First seen 2020-03-13 05:06:05 (6 years ago); latest analysis 2024-03-25 23:02:34 (2 years ago).

Publisher context

Company metadata: Flexera Software, Inc.. Product metadata: InstallShield.

Digital signature

Signed by SPAMfighter ApS. The signature is reported as valid, but signed files can still be bundled or abused.

Observed locations

ThreatInfo has seen this file in user or system paths listed below. Unexpected locations increase the need for local verification.

Recommended action

What to do next

  1. Use the hash and metadata below to verify the exact file identity.
  2. Review publisher, signature, paths, and PE details for inconsistencies.
  3. Run a local scan if the file appears unexpectedly or starts with Windows.

File context

req_support_sw_8331D754A83C411E9444AA73BB7FAA3B.ex is a Windows file recorded in the ThreatInfo database. It is associated with InstallShield. The reported company name is Flexera Software, Inc.. The current detection status is Undefined, based on the latest analysis from 2024-03-25 23:02:34 (2 years ago). ThreatInfo groups this verdict with PUP reports for broader family-level investigation.

ThreatInfo does not have a final classification for this file yet. Use the technical details below to compare the hash, size, signature, and observed locations with the copy found on your device.

File Details

Product Name: InstallShield
Company Name: Flexera Software, Inc.
MD5: 5caa0990a17542f5d912877842bff465
Size: 54 KB
First Published: 2020-03-13 05:06:05 (6 years ago)
Latest Published: 2024-03-25 23:02:34 (2 years ago)
Status: Undefined (on last analysis)
Analysis Date: 2024-03-25 23:02:34 (2 years ago)

Overview

Signed By: SPAMfighter ApS
Status: Valid

The signature on req_support_sw_8331D754A83C411E9444AA73BB7FAA3B.ex is reported as valid. A valid signature helps confirm publisher identity, but it does not automatically make the file safe if the installer was bundled, abused, or downloaded from an untrusted source.

Common Places:

%windir%\installer

ThreatInfo has observed req_support_sw_8331D754A83C411E9444AA73BB7FAA3B.ex in the locations listed above. Files found in temporary folders, user profile folders, startup locations, or unusual application directories should be reviewed more carefully than files installed under a known program directory.

Geographic signal

Observed country distribution

ThreatInfo has seen req_support_sw_8331D754A83C411E9444AA73BB7FAA3B.ex across 2 countries. Use this signal to compare local evidence with where the sample is most often reported.

Top country Colombia
Share 50.0%
Low High activity

The strongest geographic signal for this file is Colombia with 50.0% of observed hits. Geographic distribution can help identify targeted campaigns, regional software bundles, or where a file is most commonly reported.

OS Version:

Windows 10 100.0%

The most common operating system signal for req_support_sw_8331D754A83C411E9444AA73BB7FAA3B.ex is Windows 10 with 100.0% of observed hits. If your system differs from the common profile, check whether the file was introduced by a specific installer, archive, or removable device.

Analysis

req_support_sw_8331D754A83C411E9444AA73BB7FAA3B.ex is identified as pe for 32-bit systems. The subsystem is Windows GUI. PE header values are useful for triage, especially when they do not match the expected publisher, product, or release timeline.

Format pe
Architecture 32-bit
Subsystem Windows GUI
Entry point 0x00001005
Image base 0x00400000

PE Sections:

Sections 4
Raw data 45056

Section layout highlights raw-size concentration, repeated names, packer markers, and hashes that can be compared across related samples.

.text 16384 bytes · 36.4% of section data
MD5 afb12c47d3be203c0a7aebdc25422cef
.rdata 4096 bytes · 9.1% of section data
MD5 15e13969f0737bb4ec50592b029c02f2
.data 12288 bytes · 27.3% of section data
MD5 9b57a8510b2e985a48115bbaee120bb5
.rsrc 12288 bytes · 27.3% of section data
MD5 b8356b37b2498d954a7f963961c93a30

PE section names and hashes can reveal packing, injected resources, or unusual build artifacts. Sections with uncommon names, very large raw data, or hashes that differ from a trusted copy deserve additional review.

Report conclusion

This file is still under review

ThreatInfo has not assigned a final verdict yet. Compare the file hash, location, signature, and publisher before trusting the file on a production system.

Scan with GridinSoft Anti-Malware Use a local scan if the file origin or behavior is unclear. Check this hash on VirusTotal

Recommended next steps

  • Compare the local file MD5 with 5caa0990a17542f5d912877842bff465.
  • Check the file path, publisher, and signature against the details in this report.
  • Run a GridinSoft scan if the source, path, or behavior looks unusual. Use the PUP category to compare similar reports.