GridinSoft Threat Intelligence
g2ax_customer_downloadhelper_win32_x86.exe threat report
GridinSoft Anti-Malware detection
Detected by GridinSoft before you download
The current ThreatInfo record shows this exact file hash detected as Suspicious Object. Download GridinSoft Anti-Malware to scan the device, confirm whether this file is present, and remove the detected object if it is found.
- Detection name
- Suspicious Object
- Recommended action
- Scan and remove
- Last analysis
- 2023-04-24 23:46:40 (3 years ago)
- File hash
- 9dfacc77a6b71a4e755b2263d9a54f45
Why it matters
Why GridinSoft flags this file
GridinSoft identifies the sample as Suspicious Object, part of the Susp threat category.
Suspicious files with signals that require additional review before trust. Related Susp reports help compare this file with nearby detections, publishers, and hashes.
First seen 2017-07-25 15:39:18 (8 years ago); latest analysis 2023-04-24 23:46:40 (3 years ago).
Signed by Citrix Online. The signature is reported as valid, but signed files can still be bundled or abused.
ThreatInfo has seen this file in user or system paths listed below. Unexpected locations increase the need for local verification.
Recommended action
What to do next
- Compare the MD5 above with the file found on the device.
- Check whether the file appears in the observed locations or under one of the alternate names.
- Run GridinSoft Anti-Malware to confirm the detection and remove the file if it is present. Review the Susp category for related samples and common context.
File context
g2ax_customer_downloadhelper_win32_x86.exe is a Windows file recorded in the ThreatInfo database. The current detection status is Suspicious Object, based on the latest analysis from 2023-04-24 23:46:40 (3 years ago). ThreatInfo groups this verdict with Susp reports for broader family-level investigation.
If g2ax_customer_downloadhelper_win32_x86.exe appears on your computer unexpectedly, treat it as suspicious. Check its location, digital signature, and recent system changes before allowing it to run. A full anti-malware scan is recommended when this file is detected as Suspicious Object.
File Details
| MD5: | 9dfacc77a6b71a4e755b2263d9a54f45 |
| Size: | 110 KB |
| First Published: | 2017-07-25 15:39:18 (8 years ago) |
| Latest Published: | 2023-04-24 23:46:40 (3 years ago) |
| Status: | Suspicious Object (on last analysis) | |
| Analysis Date: | 2023-04-24 23:46:40 (3 years ago) |
Detection screenshot
The screenshot is a visual record of a GridinSoft Anti-Malware detection for this sample. Use the hash and metadata above as the primary identifiers when comparing the file on your system.
Overview
| Signed By: | Citrix Online |
| Status: | Valid |
The signature on g2ax_customer_downloadhelper_win32_x86.exe is reported as valid. A valid signature helps confirm publisher identity, but it does not automatically make the file safe if the installer was bundled, abused, or downloaded from an untrusted source.
Common Places:
| %profile% |
ThreatInfo has observed g2ax_customer_downloadhelper_win32_x86.exe in the locations listed above. Files found in temporary folders, user profile folders, startup locations, or unusual application directories should be reviewed more carefully than files installed under a known program directory.
Geographic signal
Observed country distribution
ThreatInfo has seen g2ax_customer_downloadhelper_win32_x86.exe across 2 countries. Use this signal to compare local evidence with where the sample is most often reported.
The strongest geographic signal for this file is United States with 93.6% of observed hits. Geographic distribution can help identify targeted campaigns, regional software bundles, or where a file is most commonly reported.
OS Version:
The most common operating system signal for g2ax_customer_downloadhelper_win32_x86.exe is Windows Server 2008 R2 with 53.2% of observed hits. If your system differs from the common profile, check whether the file was introduced by a specific installer, archive, or removable device.
Analysis
g2ax_customer_downloadhelper_win32_x86.exe is identified as pe for 32-bit systems. The subsystem is Windows GUI. PE header values are useful for triage, especially when they do not match the expected publisher, product, or release timeline.
PE Sections:
Section layout highlights raw-size concentration, repeated names, packer markers, and hashes that can be compared across related samples.
00000000000000000000000000000000
e19201c9ed174d6a2f0818bc92e2fab0
578e70158c6f876fc79f7fdcc0659877
PE section names and hashes can reveal packing, injected resources, or unusual build artifacts. Sections with uncommon names, very large raw data, or hashes that differ from a trusted copy deserve additional review.
Report conclusion
GridinSoft detects this file as Suspicious Object
This report identifies g2ax_customer_downloadhelper_win32_x86.exe by MD5 9dfacc77a6b71a4e755b2263d9a54f45. It is part of the Susp report group. If the same file is present on your device, scan the system and remove the detected object after confirming the hash and location.