GridinSoft Threat Intelligence
-CustomerServiceTool.exe threat report
GridinSoft Anti-Malware detection
Detected by GridinSoft before you download
The current ThreatInfo record shows this exact file hash detected as Trojan.Heur!. Download GridinSoft Anti-Malware to scan the device, confirm whether this file is present, and remove the detected object if it is found.
- Detection name
- Trojan.Heur!
- Recommended action
- Scan and remove
- Last analysis
- 2025-01-17 23:01:49 (a year ago)
- File hash
- 1539f0cee5e3fa9209151fa2c1de884e
Why it matters
Why GridinSoft flags this file
GridinSoft identifies the sample as Trojan.Heur!, part of the Trojan threat category.
Malware disguised as legitimate software or delivered through deceptive packaging. Related Trojan reports help compare this file with nearby detections, publishers, and hashes.
First seen 2025-01-17 23:01:49 (a year ago); latest analysis 2025-01-17 23:01:49 (a year ago).
Company metadata: OPPO. Product metadata: CustomerServiceTool.
ThreatInfo has seen this file in user or system paths listed below. Unexpected locations increase the need for local verification.
Recommended action
What to do next
- Compare the MD5 above with the file found on the device.
- Check whether the file appears in the observed locations or under one of the alternate names.
- Run GridinSoft Anti-Malware to confirm the detection and remove the file if it is present. Review the Trojan category for related samples and common context.
File context
-CustomerServiceTool.exe is a Windows file recorded in the ThreatInfo database. It is associated with CustomerServiceTool. The reported company name is OPPO. The current detection status is Trojan.Heur!, based on the latest analysis from 2025-01-17 23:01:49 (a year ago). ThreatInfo groups this verdict with Trojan reports for broader family-level investigation.
If -CustomerServiceTool.exe appears on your computer unexpectedly, treat it as suspicious. Check its location, digital signature, and recent system changes before allowing it to run. A full anti-malware scan is recommended when this file is detected as Trojan.Heur!.
File Details
| Product Name: | CustomerServiceTool |
| Company Name: | OPPO |
| MD5: | 1539f0cee5e3fa9209151fa2c1de884e |
| Size: | 3 MB |
| First Published: | 2025-01-17 23:01:49 (a year ago) |
| Latest Published: | 2025-01-17 23:01:49 (a year ago) |
| Status: | Trojan.Heur! (on last analysis) | |
| Analysis Date: | 2025-01-17 23:01:49 (a year ago) |
Detection screenshot
The screenshot is a visual record of a GridinSoft Anti-Malware detection for this sample. Use the hash and metadata above as the primary identifiers when comparing the file on your system.
Common Places:
| %sysdrive%\big tool 2019\big tool crack 2019+keygen\autoplay\docs\mrt_2.60_crack\date |
ThreatInfo has observed -CustomerServiceTool.exe in the locations listed above. Files found in temporary folders, user profile folders, startup locations, or unusual application directories should be reviewed more carefully than files installed under a known program directory.
Geographic signal
Observed country distribution
ThreatInfo has seen -CustomerServiceTool.exe across 1 countries. Use this signal to compare local evidence with where the sample is most often reported.
The strongest geographic signal for this file is Thailand with 100.0% of observed hits. Geographic distribution can help identify targeted campaigns, regional software bundles, or where a file is most commonly reported.
OS Version:
The most common operating system signal for -CustomerServiceTool.exe is Windows 10 with 100.0% of observed hits. If your system differs from the common profile, check whether the file was introduced by a specific installer, archive, or removable device.
Analysis
-CustomerServiceTool.exe is identified as pe for 32-bit systems. The subsystem is Windows GUI. PE header values are useful for triage, especially when they do not match the expected publisher, product, or release timeline.
PE Sections:
Section layout highlights raw-size concentration, repeated names, packer markers, and hashes that can be compared across related samples.
b89ca2a2f92fb27424f6a36213a8e4a8
3ec45bb3e2268c1a8da7a660192f2a5d
5a7c6ce97193503e5a7eb4d07775aec1
f130016b0622e5a55b6c02791d1995da
4df8682345229f7d486d184c533ce221
4914858771cdd61200548a98efb1d690
PE section names and hashes can reveal packing, injected resources, or unusual build artifacts. Sections with uncommon names, very large raw data, or hashes that differ from a trusted copy deserve additional review.
Report conclusion
GridinSoft detects this file as Trojan.Heur!
This report identifies -CustomerServiceTool.exe by MD5 1539f0cee5e3fa9209151fa2c1de884e. It is part of the Trojan report group. If the same file is present on your device, scan the system and remove the detected object after confirming the hash and location.